Xcentric Preparing for Return to Full Operations
Dear Valued Customers,
I am writing to update you on the Xcentric plan to return to full manufacturing operations. The State of Michigan “Stay Home” order is currently set to expire on April 30, 2020. Therefore, Xcentric is preparing to return to normal operations on May 1st with two fully staffed state-of-the art manufacturing plants in Michigan to fulfill our customers’ needs. We are continuing to monitor the ongoing situation and will make adjustments to comply with government mandates, process essential projects, and do our utmost to protect our team members.
Customer Projects and Communications
Like many of you, we are doing what we can to help our customers and the larger community navigate this challenging time. Xcentric has prioritized medical orders to get critical COVID-19 components manufactured and delivered to the front lines as quickly as possible. We are working with our customers to accelerate the production of personal protective equipment, face shields, ventilator components, and lab equipment parts. We are in this together. We’re doing everything we can to help.
Ramp Up to Full Operation
Since March 26th, Xcentric has been running with modified manufacturing operations. After May 1st we will return to our maximum production pace as quickly as possible. Our focus will be on completing active and scheduled projects with top priority. Our team will be communicating updated timelines for all existing orders. New projects will be quoted in our standard 24-hour timeframe, and delivery timelines will be communicated on a project by project basis.
In parallel, we continue to work with customers on their future projects to help them prepare to accelerate as the business world returns to normalcy. Our sales engineers are here to provide manufacturability assessments or budgetary information for your next product designs. To get started, submit an online quote request or reach out to your Xcentric sales professional. We are ready and available to assist.
Protecting the Health and Safety of Our Employees and Their Families
As always, the safety and wellbeing of our team and their families is of utmost importance. Therefore, we will continue to take precautions per CDC guidelines including increased distancing, heightened disinfection protocols throughout our facilities, health screening, and other steps to minimize the risk to our colleagues as they return to work.
We thank you for your understanding and support during this difficult time. Although it will take some time for business to return to normal, rest assured that Xcentric will once again be able to deliver with the speed, quality, and customer support you’ve come to expect. It is our sincere hope that you and your loved ones remain safe and healthy.
Xcentric Mold & Engineering